Serve as the primary point of contact for participants and site coordinators via phone, email, and support channels.
Map and document our support processes end-to-end — own the workflows, find the gaps, fix them.
Spot patterns in support issues and work cross-functionally to address root causes, not just symptoms.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. Their mission is to eliminate any barriers participants or caregivers experience while being part of a clinical trial.
Develop trusted advisor relationships with key stakeholders.
Ensure customers leverage the solution to achieve full business value.
Proactively analyze usage, adoption, and value KPIs.
JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform. They empower organizations to manage and automate complex processes. JAGGAER has 1,300+ global employees and focuses on ensuring customers get full value from their products.
Manage the successful onboarding process for Intuitive customers, ensuring effective utilization of services and resources.
Become an expert in Intuitive Ecosystem offerings, providing relevant solutions to meet unmet needs of hospital stakeholders.
Monitor outcomes and prevent potential bottlenecks affecting hospital performance, while advocating for customer needs with internal teams.
Intuitive is dedicated to advancing minimally invasive care through ingenuity and intelligent technology. They are a leading company in robotic-assisted surgery, fostering an inclusive and diverse team committed to making a difference in healthcare.
Provide strategic direction for clients on products and within their fields.
Act as a trusted advisor to clients and become an extension of the customer’s team.
Identify complex upsell opportunities and work with Sales teams.
Azbuka is on a mission to make the world a more empathetic and creative place with great stories that can be heard and shared by anyone, anytime, anywhere. They strive to foster a global community of readers by bringing people together through their 'corner bookshop' chain, online bookclubs and streaming subscription service with thousands of audio & e-book titles in dozens of languages.
Performs routine and complex audits on phone calls and claims adjudication.
Researches claim processing problems and errors to determine their origin and appropriate resolution.
Provides prompt customer service to members, providers, billing departments, and other insurance companies regarding claims.
University of Utah Health is an integrated academic healthcare system with five hospitals, community health centers, and a health plan. It is nationally ranked and recognized for academic research, quality standards and overall patient experience with over 1,600 providers.
Ensure high levels of customer satisfaction by managing response times, NPS, and CSAT scores.
Serve as the primary operational contact for designated enterprise customers, ensuring all service delivery components are executed effectively and meet agreed-upon service levels.
Monitor and manage daily customer issues, triaging and coordinating resolution with internal teams to minimize impact and communicate updates clearly and promptly.
Remote People is building the infrastructure to power borderless teams. They enable businesses to hire anyone anywhere compliantly at the push of a button, handling global payroll, benefits, taxes, and compliance.
Act as the primary advocate for Federal agencies, aligning software capabilities with their operational goals.
Cultivate trust-based relationships with technical and command leadership to maximize customer sentiment.
Lead cross-functional internal teams to resolve client challenges quickly and minimize churn.
Motorola Solutions builds and connects technologies to help protect people, property, and places. They are a global company with a close-knit community, focused on keeping people safer everywhere.
Frequently meeting with Firms to configure, test, and train their staff during their time in Implementation
Traveling onsite in certain cases where a detailed training or workshop is needed for the firm (less than 10%)
Aiwyn is transforming the way accounting firms manage the entire revenue lifecycle. Backed by top-tier investors, they’re one of the fastest-growing scale-up SaaS companies in the world building category-defining technology with world-class people, processes, and products.
Manage client and broker/consultant relationships throughout the client lifecycle.
Communicate clearly and concisely in both verbal and written formats.
Collaborate cross-functionally within a team environment, ensuring seamless coordination and alignment across departments.
Lantern is a specialty care platform connecting people with the best care when they need it most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country.