The CX Operations Specialist enhances the customer experience by managing day-to-day operations and strategically aligning with Ignition’s growth plans. This encompasses the full spectrum of CX Operations, partnering with CX leaders to add operational rigor to current programs and driving Ignition’s Scaled CX initiative, powered by the transition to a Product-led Growth (PLG) business model.
As Head of Customer Success, you’ll report directly to the CEO and take full ownership of our customer success strategy. You’ll develop and execute plans that support new customer acquisition, foster long-term relationships, and drive revenue growth across multiple channels with decisions that are rooted in data. You’ll collaborate closely with the Support Team, Director of Customer Support, Head of Product, VP of Customer Success and Product Manager, and external contractors.
Empathize with every aspect of the customer journey and understand customer's needs to help through onboarding. Deliver adoption insights and coach customers to be Voxy product experts. Maintain high customer engagement and partner with Key Account Managers to drive retention, explore upsell opportunities, and translate business needs into new solutions.
You will play a crucial role in ensuring the successful integration and implementation of processes within your assigned practice and maintaining accountability and driving adherence to established standards. You will identify and analyze processes around various departments to streamline operations and reduce inefficiencies.
This role ensures the smooth, high-quality delivery of our brand strategy and creative work. You’ll act as a bridge between our clients and internal teams, managing timelines, deliverables, communications, and coordination from kickoff through completion. This is a 3–6 month contract with the strong potential to transition into a full-time role.
Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them. Be accountable to drive high usage of Hitachi services within customers by driving the creation and execution of a thorough Adoption Plan. Demonstrate advanced insights and understanding of customer’s business/industry.
The Implementation Specialist plays a vital role in ensuring the successful onboarding of clients by managing projects with precision, organization, and effective communication. This role operates independently with small to mid-sized projects from start to finish, shaping processes that directly improve customer success and operational efficiency, while also serving as a key support resource for complex Enterprise-level implementations.
Work closely with growth clients to understand their needs and challenges, providing strategic guidance. Use research techniques to enhance the customer experience and inform product roadmaps. Proactively contact clients to ensure satisfaction and retention, while also encouraging engagement with the Atlassian Community and ScriptRunner Loop.
Help SmarterDx customers thrive by developing deep relationships with clients, from hospital CFOs to Clinical Documentation Specialists to IT managers. Collaborate with cross-functional teams to resolve customer issues, monitor the effectiveness of SmarterDx’s solution post go-live, and occasionally help coordinate the implementation process. Exceptional project management, relationship-building, and communication skills are needed.
As a member of our Customer Success team, you’ll have the opportunity to unleash your expertise to wow customers and make a difference in an exciting, growing company. At ExtraHop, we provide solutions for mission-critical business and technology problems across a vast array of industries and technologies. With us, you’ll deliver solutions that customers previously thought infeasible or impossible to solve.